Plus500AU Pty Ltd, is an Australian based CFD Trading Service with its main offices located in Sydney, Australia. They are authorised to offer Contracts For Difference (CFD) under AFSL Number 417727.
The parent company Plus500 Ltd is listed on the Main Market of the London Stock Exchange.
After reviewing Plus500 CFD provider, we feel they will suit traders who want a very easy to use trading platform combined with a wide range of CFD instruments to trade (including CFDs on currency pairs, Bitcoin and options), however don't need to rely on phone support. This is their key segment in the market I believe.
Please be aware that Plus500 do not provide customer support via phone. This is something many other Plus500 reviews and CFD broker comparison web sites may not list. I have personally confirmed this in writing from Plus500 where they have confirmed
"unfortunately, we do not offer phone support. While phone support may be seen as an available and fast mean of communication, our experience has taught us that communication via e-mail is more reliable and professional as it allows us to thoroughly examine each issue and consult with colleagues / superiors when needed."
As detailed above they do provide email support which generally seems to be replied to within a couple of hours on average (based on "test" messages emailed to confirm the response time) and a live online chat feature which is the quickest option.
This is critical for all traders considering a Plus500 trading account as if telephone support is important to you then Plus500 won't be a suitable option and instead I suggest reviewing our compare CFD providers
Plus500 Australia (Plus500AU Pty Ltd) is only licensed to provide a CFD trading service, so any Forex instruments available will be Forex CFDs, not ECN based. This is not an issue, however I wanted to make everyone aware of this and if you are an FX Trader, wanting tight ECN spreads, Plus 500 do not offer this service and instead, please view our Pepperstone FX review
for this offering.
Plus500 withdrawal time is normally 3-7 business days however this is dependent on the withdrawal method you use.
Plus500 review also found the trading platform, Plus500 Windows Trader or Plus500 WebTrader (no download required), is powerful, yet very easy to use and offers price alerts which is a feature traders often look for. The Plus500 app for mobile devices is excellent and also very easy to use. You can even create and receive price alerts from within the trading app on your mobile phone or device (iphone ipad etc).
Free real-time live streaming quotes (including for Australian Share CFDs) are also provided to all trading accounts.